Returns & Exchanges

  • DollScarf operates based on high trust between us and our customers.
  • All items purchased on DollScarf are non-exchangeable and non returnable.
  • We currently do not accept any form of exchange and returns, unless at an event, it is a fault at our own part. In such circumstances, we will pay for all postage incurred. If you have received a wrong or faulty order, please contact us at sales@dollscarf.com
  • DollScarf will ensure that correct items are mailed out.
  • DollScarfproducts will be carefully inspected to ensure quality before mailing out.
  • SALE items are strictly non-exchangeable and non refundable.
  • Exchange Is Only Allowed If:
  1. Wrong order is received.
    In the unlikely event that you receive the wrong item, email us at sales@dollscarf.com in the following format:- Subject: EXCHANGE & REFUND ORDER NO. XXX
    Name:
    Original item purchased:
    Item received:
  2.  Defective items.
    In the unlikely event that there is a defect in your item, email us at sales@dollscarf.com on the day right after you receive your items  (for justification) in the following format:
-
    Subject: DEFECTIVE ITEM ORDER NO. XXX
-
    Item purchase:
-
    Description of defect:
- Attach photographs of defect.

Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.

* Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the dress and exchange of item is not allowed, future purchase will not be entertain* This had happened few times where customer intentionally tear the clothes or create their own defects due to their own reason!* Please be considerate.

We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:

  • Size does not fit
  • Change of mind
  • Damage of item due to own negligence
  • Incomplete / incorrect addresses given by Customer.
  • Please take note that REFUNDS will be made within 4 WORKING days.

For returns & exchanges, please email us within 5 days from the date of receiving the product.

  • Returns for refund will only be accepted within 5 days of the customer receiving the product.
  • Strictly no refunds will be issued after 5 days of receiving the products.
  • Strictly NO cash refund.

All returns will be charged RM5 handling fees.

We will reimburse normal postage for defected / wrong item(s) sent to customer.